Support Assistance Center

on-demand solution...

I.  General Telephone Support

  • Professional assistance to isolate and resolve general IT problems
  • Isolate issues and implement resolutions

II.  Certified Support Engineer

  • Experienced support staff
  • Trained on operating systems, devices, and networks

III.  Software Assistance

  • Commonly used applications
  • Software Vendor Assistance

IV.  Hardware diagnostics

  • Experience with most hardware vendors
  • Lenovo, Dell, IBM, Lexmark, HP, and others

V.  Call Tracking System

  • Instant Encounter Reports
  • History of each support event