Support Assistance Center
on-demand solution...
I. General Telephone Support
- Professional assistance to isolate and resolve general IT problems
- Isolate issues and implement resolutions
II. Certified Support Engineer
- Experienced support staff
- Trained on operating systems, devices, and networks
III. Software Assistance
- Commonly used applications
- Software Vendor Assistance
IV. Hardware diagnostics
- Experience with most hardware vendors
- Lenovo, Dell, IBM, Lexmark, HP, and others
V. Call Tracking System
- Instant Encounter Reports
- History of each support event